Customer Experience​ & Retention​

Promote long-term customer relationships through targeted retention strategies based on excellent customer experience.
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In the midst of digital transformation, customer experience and customer loyalty are of paramount importance. Seamless interactions, personalized services and responsive support are critical to driving customer loyalty and satisfaction. A positive experience leaves a lasting impression and encourages repeat business and referrals. Conversely, a poor experience can drive customers away, which is exacerbated in the digital world where choice is abundant and switching costs are minimal.

Our services

  • Focus on improving the interaction with your customers across different touchpoints and enabling customized experiences,
  • Drive the implementation of user-friendly interfaces, rapid response systems and omnichannel support concepts to further improve the interaction with your customers,
  • use innovative solutions in combination with specialized data analytics tools and technologies to track customer interactions and gain insights into customer behavior, preferences and pain points.
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Our general approach

Our Customer Experience & Retention services typically begin with a Current State Assessment, where we evaluate your current customer experience measures, gather customer feedback and identify areas for improvement. Following the assessment, we work with you to develop a tailored strategy that focuses on improving key touchpoints along the customer journey, using data analytics, personalization techniques and technology solutions to deliver tangible improvements.

Our experts

Olga Schick
Client Strategy Partner synaigy GmbH
Contact
Portraitbild Mario Westrup, Unitleiter Business Productivity, novaCapta GmbH
Mario Westrup
Head of Business Productivity novaCapta GmbH
Contact

Our service platforms and technology partners

Further information

Contact us now!

We would be happy to advise you in a non-binding conversation and show you the potential and possibilities of Customer Experience​ & Retention​. Just leave your contact details and we will get back to you as soon as possible.

Commerce & Customer Experience, CRM
Service

Commerce & Customer Experience, CRM

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points.

Digital Workplace & Employee Experience
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Digital Workplace & Employee Experience

The Digital Workplace gained in importance, especially in recent months, becoming indispensable for many companies. The Microsoft Office 365 platform provides an ideal basis for this development.

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Process Transformation, Integration & Automation

Using Process Transformation, Integration & Automation to react quickly to market changes and sustainably improve competitiveness.
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Digital Architecture

In order to survive in a dynamic and highly competitive market, you need to be able to adapt your business processes, products and services efficiently to the needs and expectations of your customers
Schild als Symbol für innere und äußere Sicherheit
Branche

Internal and external security

Defense forces and police must protect citizens and the state from ever new threats. Modern IT & software solutions support them in this task.
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McKesson's plan to significantly optimize its software spend and make its financial planning more transparent and efficient paid off: Thanks to the strategic consulting and services provided by TIMETOACT's spend management team, the company achieved savings of 15% with one of the largest software manufacturers and at the same time reduced the allocated risks by 89%.
Software & Application
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Software & Application

Agility, Application Modernization, Fullstack Development and Requirement Engineering are important aspects of Business Application Development.

IT Modernization
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IT Modernization

We help you lead your IT to the digital age and in line with your business strategy.

Training
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Training

Do you have a special topic you want to be trained in? Please contact us. We will find and arrange the right training offer for you.

Articifial Intelligence & Data Science
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Artificial Intelligence & Data Science

Data Science is all about extracting valuable information from structured and unstructured data.

Analytics und Business Intelligence
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Analytics & Business Intelligence

Analytics & Business Intelligence has become increasingly important in recent years.

Process Integration & Automation
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Process Integration & Automation

Digitizing and improving business processes and reacting to changes in an agile way – these are the challenges that more and more companies need to face.

Security, Identity & Access Management
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Security, Identity & Access Management

Time and again we hear about hacker attacks on companies that target sensitive company data. Therefore, security and access control of data must never be neglected.

Managed Services & Managed Support
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Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly
Headerbild zu Smart Insurance Workflows
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Smart Insurance Workflows

Using a design thinking approach, we orient workflows to the customer experience and design customer-centric end-to-end processes.

Headerbild Data Insights
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Data Insights

With Data Insights, we help you step by step with the appropriate architecture to use new technologies and develop a data-driven corporate culture
Headerbild zur offenen und sicheren IT bei Versicherungen
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Open and secure IT

Just a few years ago, insurers were reluctant to move into the cloud or platform world. Concerns about security and governance often prevailed. The paradigm has changed.
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Spend Management Consulting

Our team of spend management experts can help you analyze, optimize and control your IT spend.
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ITAM / SAM & FinOps

We support you in the introduction and implementation of IT Asset Management, Software Asset Management and FinOps in your company with our expertise.