Technical Account Manager (TAM)

Atlassian's personal, technical account manager.

Technical Account Manager (TAM)

Atlassian's personal technical account manager.

A Technical Account Manager (TAM) has direct access to Atlassian support, product and development teams. Together with the customer, they analyze what KPIs should be set and consistently measured for the quality and quantity of Atlassian solution usage. Atlassian TAMs also help optimize team productivity.

When upgrading Atlassian products, a TAM can provide important guidance and direction with their cross-functional and cross-product technical knowledge. In addition, TAMs analyze existing usage trends and advise on best practices. Proactively, they accompany step by step on the way to better automation, integration, etc.

Customers gain early access to Alpha/Beta/Pioneer programs through their TAM and are informed of exclusive events to meet peers. Firmly scheduled feedback sessions with product management on product direction round out the portfolio.

Atlassian Technical Account Manager (TAM) - Betreuung beim Upgrade von Atlassian-Produkten, Definition von KPIs für Messungen u.v.m.

Our Services:

Consulting

We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.
Consulting

Configuration

Talk to our experienced consultants who analyze potential and agree with an optimization plan.
Configuration

Support

No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.
Support

Development

Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.
Development

Hosting

We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.
Hosting

Trainings

Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes. 
Trainings

Licenses

We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.
Licenses

Optimization

We stabilize your atlassian systems and make sure they always run perfectly!
Optimization

Contact us for more information!

In a free get-to-know-you meeting, we can better understand you and tailor our services for you.

Service 8/8/22

Premier Support

Direct 24/7 support from experienced support staff and in combination with the proven catworkx support.
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Service

Open and secure IT

Just a few years ago, insurers were reluctant to move into the cloud or platform world. Concerns about security and governance often prevailed. The paradigm has changed.
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Service

Fit for the digital ecosystem

Insurers are digitally networking with their ecosystem to gain critical capabilities in a division of labor. Personal data, object data are securely exchanged via common digital interfaces.

Atlassian Access - Cloud Competence Center
Produkt 9/28/22

Atlassian Access

Atlassian Access offers a central admin console for managing the cloud products used, such as Jira, Confluence, Bitbucket and Trello.

Referenz 8/8/22

Interdisciplinary collaboration at C&A with Atlassian

To homogenize the toolchain TIMETOACT replaced two independent ticketing systems for C&A Services GmbH &Co. with the Atlassian product range. With this step into the enterprise cloud, the fashion retailer is putting is putting an exclamation mark on cross-departmental and cross-location digital collaboration.
Referenz 2/24/22

Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time.

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Produkt 8/8/22

Advanced Roadmaps

Roadmap that keeps teams, deadlines and goals clearly in view

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Produkt 8/8/22

Opsgenie

Platform for modern incident management
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Produkt 8/8/22

Trello

Flexible project management that makes collaboration enjoyable
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Produkt 8/8/22

Confluence

Knowledge management application for communication, documentation and knowledge sharing across the teams
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Produkt 8/8/22

Jira Align

Link between the definition of comprehensive business strategies and agile technical implementation

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Produkt 8/8/22

Jira Service Management

Powerful and intuitive service management solution for IT and service teams
Produkt 8/9/22

Atlassian Jira

Planning, tracking and releases of software for agile teams
Übersicht 5/27/24

Atlassian-Trainings

catworkx is the largest official Atlassian training partner worldwide. We are authorized to teach the training courses developed by Atlassian on Atlassian products. We offer our training courses in Hamburg, Stuttgart, Munich, Vienna and Winterthur, at your premises and online.
Übersicht 9/12/22

Atlassian-Trainings

catworkx is the largest official Atlassian training partner worldwide. We are authorized to teach the training courses developed by Atlassian on Atlassian products.

Atlassian Jira Cloud
Produkt 9/2/22

Jira Cloud

Jira Cloud offers teams a flexible and scalable platform for project management and the planning and tracking of tasks.
Atlassian Cloud Roadmap
Wissen 9/2/22

Atlassian Cloud Roadmap

All about the end of support for Atlassian servers and what opportunities and licensing options this means for you.
Migration zum Cloud Competence Center
Leistung 9/2/22

Atlassian Cloud Migration

catworkx supports you in all aspects of Atlassian Cloud migration or the introduction of the appropriate cloud solution.
Offering 8/8/22

Atlassian Enterprise License Agreement (ELA)

Designed specifically for large enterprises and corporations, ELA includes all Atlassian products.
Technologie 9/26/22

Atlassian Enterprise Cloud

Atlassian Enterprise Cloud: Designed for large teams with global collaboration, enterprise security, governance, unlimited instances, sandboxes, SSO, full data residency & uptime guarantee.