Premier Support

Critical issues answered within up to 30 minutes

Premier Support

Atlassian's 24/7 support is a given. However, sensitive, mission-critical applications require rush support. With Premier Support, Atlassian delivers a solution that includes escalation levels to respond to critical issues within up to 30 minutes.

Premier Support provides direct contact with experienced Atlassian support engineers who identify issues in an environment as quickly as possible. This involves specialists being in close contact with key contacts in the customer's company to get to know the network and environment.

Premier Support responds to mission-critical tickets within 30 minutes or within two hours for non-critical requests. The process for managing critical incidents includes stress-free global handoffs and escalations around the clock. This includes assistance with scheduled disruptions and maintenance to ensure that the business is well-supported at all times.

If an issue requires escalation to the Atlassian development team, Premier Support experts will ensure that it is given priority in the escalation queue.

Atlassian Premier Support - 24/7 - Kritische SLA: 30 Minuten

Our Services:

Consulting

We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.
Consulting

Configuration

Talk to our experienced consultants who analyze potential and agree with an optimization plan.
Configuration

Support

No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.
Support

Development

Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.
Development

Hosting

We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.
Hosting

Trainings

Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes. 
Trainings

Licenses

We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.
Licenses

Optimization

We stabilize your atlassian systems and make sure they always run perfectly!
Optimization

Contact us for more information!

In a free get-to-know-you meeting, we can better understand you and tailor our services for you.

 

Service 9/12/22

Managed Services – Your operation & support for Atlassian

catworkx Managed Services: Expert support for Atlassian tools, ensuring smooth operation, optimized workflows, and continuous improvement for your teams.
Managed Services & Managed Support
Service

Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly
Service 8/8/22

Technical Account Manager (TAM)

catworkx Technical Account Manager (TAM): Dedicated advisor for your Atlassian solutions, providing direct support, product team access, and tailored guidance for optimal usage.
Support Google Cloud Hilfe
Leistung

CLOUDPILOTS Support

Here you can find all contact details for our support. We love to help!
Blog

Behind the Scenes: Operations & Support bei catworkx

Today, we would like to introduce you to our Operations & Support Services team (OSS for short). Our OSS team is the “first responder” for the Atlassian solutions used by our customers.
Headerbild zur offenen und sicheren IT bei Versicherungen
Service

Open and secure IT

Just a few years ago, insurers were reluctant to move into the cloud or platform world. Concerns about security and governance often prevailed. The paradigm has changed.
Headerbild zu Digitalem Ökosystem
Service

Fit for the digital ecosystem

Insurers are digitally networking with their ecosystem to gain critical capabilities in a division of labor. Personal data, object data are securely exchanged via common digital interfaces.

Spielzeug-Landschaft mit Müllabfuhr
Referenz

edcom supports Stadtreinigung Hamburg

Stadtreinigung Hamburg completed a 12 month online project to migrate 1,500 email accounts from IBM Notes to Exchange/Outlook.

Referenz 6/1/21

Continuous license support pays off

TIMETOACT supports the city of Herne in the correct use of the License Metric Tool in order to be optimally prepared for license audits.

Atlassian Access - Cloud Competence Center
Produkt 9/28/22

Atlassian Access

Atlassian Access offers a central admin console for managing the cloud products used, such as Jira, Confluence, Bitbucket and Trello.

Referenz 8/8/22

Interdisciplinary collaboration at C&A with Atlassian

To homogenize the toolchain TIMETOACT replaced two independent ticketing systems for C&A Services GmbH &Co. with the Atlassian product range. With this step into the enterprise cloud, the fashion retailer is putting is putting an exclamation mark on cross-departmental and cross-location digital collaboration.
Referenz 2/24/22

Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time.

Icon Advanced Roadmaps
Produkt 8/8/22

Advanced Roadmaps

Roadmap that keeps teams, deadlines and goals clearly in view

Icon Atlassian Opsgenie
Produkt 8/8/22

Opsgenie

Platform for modern incident management
Icon Trello
Produkt 8/8/22

Trello

Flexible project management that makes collaboration enjoyable
Icon Atlassian Confluence
Produkt 8/8/22

Confluence

Knowledge management application for communication, documentation and knowledge sharing across the teams
Icon Atlassian Jira Align
Produkt 8/8/22

Jira Align

Link between the definition of comprehensive business strategies and agile technical implementation

Icon Atlassian Jira Service Management
Produkt 8/8/22

Jira Service Management

Powerful and intuitive service management solution for IT and service teams
Produkt 8/9/22

Atlassian Jira

Planning, tracking and releases of software for agile teams
Übersicht 5/27/24

Atlassian-Trainings

catworkx is the largest official Atlassian training partner worldwide. We are authorized to teach the training courses developed by Atlassian on Atlassian products. We offer our training courses in Hamburg, Stuttgart, Munich, Vienna and Winterthur, at your premises and online.