Managed Services & Managed Support

Managed Services & Managed Support

Relieve your IT department and ensure that business processes and information processing run smoothly.Contact us now

Managed services are regular and recurring IT services for a company that has outsourced corresponding IT areas to an external service provider. In this way, companies can not only save high costs, but can also focus on their core business and relieve the burden on their own IT.

Problem

Costly infrastructure operation and maintenance

The demands on corporate IT are changing permanently and ever faster. At the same time, the company's own on-premise structure is growing continuously. Operation and maintenance of the infrastructure are becoming more and more costly, while less and less time is available for the numerous new requirements. It's a difficult balancing act that quickly leaves the security and timeliness of your enterprise platforms by the wayside.

Managed Services

We relieve your IT

Our managed service team of TIMETOACT GROUP specialists relieves your IT department. We ensure that you can work more efficiently, reliably and faster without having to worry about the operation and maintenance of the infrastructure. Whether Incident, Technical or Appplications Mnagament, we are at your side with advice and support for a wide range of products.

We provide managed services for the following products:

Atlassian Logo
Logo Atlassian Jira Core
Logo Microsoft

With the Managed Services of the TIMETOACT GROUP we were able to consistently improve our IBM WebSphere Portal and Process Management. TIMETOACT GROUP has convinced us both organizationally and technically.

Timo Röntsch IT Webservices & Mobility Hamburger Hochbahn

We use the Managed Services offer of TIMETOACT for our HCL Connections environment. In 2015, TIMETOACT has set up and installed the entire infrastructure in IBM Softlayer and taken over the entire operation. The employees of the TIMETOACT GROUP are our contacts for technical questions as well as for new features and requirements. We are very satisfied with the services provided by TIMETOACT.

Stefan SchindlbeckExpert Information TechnologyFinanzgruppe Ostdeutscher Sparkassenverband

The Managed Service contract allows us to focus completely on our tasks and use the tool in all its diversity without the need to worry about infrastructure or operation. This gives us more freedom for the actual project work.

Sebastian Heyna IT-Architekt Hamburger Hochbahn AG

Problem

Increasing complexity of e-commerce

Fast-growing companies need to keep their IT at peak performance, but also the know-how of the responsible employees. Fast scalability is therefore required in the hardware and performance area as well as in the skill level.

Managed Services for E-Commerce

We provide 360-degree support for your e-commerce environments

synaigy offers comprehensive 360-degree support for e-commerce environments of any size. With our deep understanding of e-commerce processes and requirements, we can ensure high-performance and scalable operations with the technologies we use. 

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Seal of ISO 27001 certification

 

We are ISO 27001 certified

Our experts have successfully implemented an ISMS and obtained ISO 27001 certification. With our ISMS, we create a high level of IT security according to international standards and thus officially stand for information security. Learn more here.

Our Success Stories in Managed Services & Managed Support:

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TIMETOACT
Service
Headerbild zu Anwendungsmöglichkeiten von Atlassian
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Anwendungsmöglichkeiten

Learn how you can integrate Atlassian products into your daily business to make your processes more efficient.

TIMETOACT
Technologie
Logo Jira Service Management
Technologie

Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

TIMETOACT
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24/7 support guarantees stable operation of the intranet

The experts took over the operation of HCL Connections in the fall of 2020 and have since ensured the fail-safe stability of the platform.

TIMETOACT
Technologie
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Technologie

Incident communication management

Statuspage allows you to keep track of the status of individual system-relevant components as well as a history of past incidents. Our self-created solution also allows you to connect various monitoring tools and query them in specific cycles. The component failure automatically generates an e-mail to your ticket system.

TIMETOACT
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Smarter mobility with the portal switchh

Subway, S-Bahn, bus, car, ferry or bicycle: The pilot project "switchh" of HOCHBAHN in cooperation with Europcar and Car2Go makes Hamburg mobile.

TIMETOACT
Service
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Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

TIMETOACT
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Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

TIMETOACT
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IT Vendor Management Teaserbild
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IT Sourcing & Vendor Management – Managing IT Partners

We ensure the application of best practice methods for the selection and evaluation of IT vendors and service providers and for cost-optimized supplier management.

TIMETOACT
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Teaserbild IT Service Management Beratung
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IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management

TIMETOACT
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IT Controlling – Determination and allocation of IT costs

We help to make IT controlling processes efficient and effective and to introduce suitable procedures for the internal allocation of IT costs.

TIMETOACT
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IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.

TIMETOACT
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Reduce your costs with Software Asset Management (SAM)!

Companies find it increasingly difficult to keep track of the software they use. We support you in this!

TIMETOACT
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IT Demand Management Teaser
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Demand Management – Clarity on IT needs

We help to determine your effective IT needs, e.g. for workstations with Microsoft Office 365. Save money by only buying what you really need.

TIMETOACT
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Enterprise Architecture – Synchronising Business and IT

With pragmatic approaches and based on industry standards (TOGAF), we support clients in the introduction of an effective EAM.

TIMETOACT
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IT security – protection against cyber attacks

IT security is becoming more and more important. We help organizations to implement appropriate and effective security structures, processes and controls.

TIMETOACT
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Referenz

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

TIMETOACT
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HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

TIMETOACT
Referenz
Referenz

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

TIMETOACT
Technologie
Technologie

Our service offer for Mendix

The Dutch software manufacturer gives us the possibilities to create platform-independent low/no-code solutions for you with its products. In addition, we offer a wide range of services related to Mendix and are available to you from conceptual design to hosting and operation of your new solution.

TIMETOACT
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Talend migration in record time

TIMETOACT migrated the Talend Data Integration Suite, including all workflows and processes, to the internal system environment of the municipal utility (with a subscription license) within a very short period of time and will continue to provide support as a support partner in the future if required.

TIMETOACT
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Data Governance

Data Governance describes all processes that aim to ensure the traceability, quality and protection of data. The need for documentation and traceability increases exponentially as more and more data from different sources is used for decision-making and as a result of the technical possibilities of integration in Data Warehouses or Data Lakes.

TIMETOACT
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Referenz

Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.

TIMETOACT
Referenz
Referenz

Digitized processes increase efficiency

TIMETOACT & X-INTEGRATE accompany energy supplier e-regio on the way to digitalization. The consulting services in the project included the fields of content management, archiving, collaboration and automation.

TIMETOACT
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Operationalization of Data Science (MLOps)

Data and Artificial Intelligence (AI) can support almost any business process based on facts. Many companies are in the phase of professional assessment of the algorithms and technical testing of the respective technologies.

TIMETOACT
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Data Integration, ETL and Data Virtualization

While the term "ETL" (Extract - Transform - Load / or ELT) usually described the classic batch-driven process, today the term "Data Integration" extends to all methods of integration: whether batch, real-time, inside or outside a database, or between any systems.

TIMETOACT
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Data Vault Modeling Approach

Data Vault is a modeling technique that is particularly suitable for agile Data Warehouses. It offers high flexibility for extensions, complete historization of data and allows parallelization of data loading processes. Data Vault supports without significantly increasing the complexity of the Data Warehouse over time.

TIMETOACT
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FinOps Consulting

We advise you both commercially and technically on how to gain transparency over your cloud costs and how to reduce them sustainably.

TIMETOACT
Technologie
Technologie

Advice around Mendix

Develop your solutions quickly and independently in low-code with the leading technology vendor. Use the Mendix toolkit and model your applications with visual elements.

TIMETOACT
Referenz
Referenz

Dresscode and eBagTag - Customized protective clothing

Bayer AG communicates with its customers in the field of Crop Science via online portals developed by TIMETOACT GROUP.

TIMETOACT
Service
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Application Development

Application Development refers to the process of modifying, designing and/or developing one or more applications. Gaps in the software landscape can be closed by tailoring applications individually to the customer.

TIMETOACT
News
News

HCL announces monthly fixes for Connections

HCL has announced that there will be a new update strategy for Connections starting May 01, 2021. Therefore, starting in May, there will be monthly fixes for software issues reported by HCL Connections 7.0 customers.

TIMETOACT
Service
Teaserbild Enterprise Content Management (ECM) Beratung
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Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

TIMETOACT
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Business Intelligence

Business Intelligence (BI) is a technology-driven process for analyzing data and presenting usable information. On this basis, sound decisions can be made.

TIMETOACT
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Database technologies

Flexible, secure and fast database systems form the stable basis of your daily work. We manage your databases optimally.

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Managed Service: Mailroom

In the TIMETOACT mailroom, business documents are converted into data in a highly efficient manner and returned securely to the end customer for further processing.

TIMETOACT
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Big Data, Data Lake & Data Warehousing

For the optimal solution – with special consideration of the business requirements – we combine different functionalities.

TIMETOACT
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Fullstack Development

The trend in Software Development is towards Full-Stack Development. Full-stack developers are programmers who work in both frontend and backend development and thus have competencies in the areas of databases, servers, systems and clients.

TIMETOACT
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Dashboards & Reports

The discipline of Business Intelligence provides the necessary means for accessing data. In addition, various methods have developed that help to transport information to the end user through various technologies.

TIMETOACT
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Agile Software Development

A project rarely turns out as it was initially planned. Agility does not only apply to Project Management, but also to methods and processes of Software Development in order to avoid risks and undesirable developments during the process.

TIMETOACT
Service
Service

Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

TIMETOACT
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Header Konnzeption individueller Business Intelligence Lösungen
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Conception of individual Analytics and Big Data solutions

We determine the best approach to develop an individual solution from the professional, role-specific requirements – suitable for the respective situation!