Headerimage Managed Service, Managed Support

Managed Service & Support

The demands on your IT are constantly changing and operation & maintenance of the infrastructure is becoming more and more complex. Relieve your IT department with our Managed Services.Contact us now

Meet the growing demands on IT!

The demands on corporate IT are changing quickly. At the same time, the company's own on-premise structure is growing continuously. Operation and maintenance of the infrastructure are becoming more and more costly, while less and less time is available for the numerous new requirements. It's a difficult balancing act that quickly leaves the security and timeliness of your enterprise platforms untouched.


question mark

In connection with this development, companies are asking themselves the following questions, among others:

  • How can complex applications be operated securely (security, data protection) (high availability)?
  • Is the availability of critical applications ensured?
  • Is the licensing of deployed products correct?

What is Managed Service?

Components of the TIMETOACT Managed Service

Managed Services are regular and recurring IT services for a company that has corresponding IT areas to an external service provider. In this way, companies can not only save high costs, but can also focus on their core business and relieve their own IT.

Our Managed Services for you:

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and with appropriate expertise. This is done regardless of whether the application is to be run on a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem. Put together your own individual Managed Services model according to your requirements.


Our Success Stories:

TIMETOACT
Referenz 8/22/23
Referenz 8/22/23

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

TIMETOACT
Referenz 6/1/23
Referenz 6/1/23

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

TIMETOACT
Referenz 3/28/22
Referenz 3/28/22

24/7 support guarantees stable operation of the intranet

The experts took over the operation of HCL Connections in the fall of 2020 and have since ensured the fail-safe stability of the platform.

TIMETOACT
Referenz
Referenz

Dresscode and eBagTag - Customized protective clothing

Bayer AG communicates with its customers in the field of Crop Science via online portals developed by TIMETOACT GROUP.

TIMETOACT
Referenz
Referenz

Digitized processes increase efficiency

TIMETOACT & X-INTEGRATE accompany energy supplier e-regio on the way to digitalization. The consulting services in the project included the fields of content management, archiving, collaboration and automation.

TIMETOACT
Referenz
Referenz

Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.

TIMETOACT
Referenz
Referenz

HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

Your benefits from Managed Services:

Relieve your IT department and benefit from the numerous advantages of Managed Services: 

  • Your employees have more capacity for project and innovation topics

  • Fast and uncomplicated spin-off

  • Transparent and flexible billing models according to demand and consumption

  • Increased planning security for own IT budget

  • Centralized and efficient management of all components through high degree of standardization, specialization and use of best practices 

  • Minimizing risk by outsoucing services to Managed Service providers

  • High quality of services through specialist knowledge

Use of our Managed Services:

When using our Managed Services and support, we go through the following steps together:

What customers say:

We use TIMETOACT's Managed Services offer for our IBM Connections environment. TIMETOACT set up and installed the entire infrastructure 2015 in IBM Softlayer and has since also taken over the entire operation. TIMETOACT's employees are our contact persons for technical questions as well as for new features and requirements. We are very satisfied with TIMETOACT's services.

Stefan SchindlbeckExpert Information TechnologyFinancial Group Ostdeutscher Sparkassenverband

With TIMETOACT's Managed Services we were able to consistently improve our IBM WebSphere Portal and process management. TIMETOACT has convinced us both organizationally and technically across the board.

Timo RöntschTeam Leader IT Webservices & MobilityHamburger Hochbahn

Good reasons for Managed Services with TIMETOACT

From license, support and application to infrastructure - we always focus on your requirements. With customized Managed Services from TIMETOACT/edcom, you benefit from the many years of experience of our IBM and Atlassian software specialists and the high level of standardization of our Managed Services. We guarantee you a trusting cooperation, full transparency and effectiveness regarding the service you hand over to us.

License

We ensure proper licensing and optimize spending with respect to requirements.

Support

Fast response times and short-term help in case of questions or errors in your applications are ensured by our support.

Application

We can provide the best possible support thanks to our experts who regularly perform consulting or technical projects in the respective software.

Infrastructure

Independent of the infrastructure. Whether HyperScaler or onPrem – we can advise you and do the deployment.

We are ISO 27001 certified

TIMETOACT Software & Consulting GmbH has successfully implemented an ISMS and received certification according to ISO 27001. With our ISMS, TIMETOACT creates a high IT security level according to international standards and thus officially stands for Information Security.

Learn more

Contact is now.

We would be happy to advise you in a non-binding conversation and show you the possibilities of Managed Services & Support. Just leave your contact details and we will get back to you as soon as possible.

* required

We use the information you send to us only to contact you in context of your request. For this purpose, we store your data in our CRM for up to 6 months. You can find all further information in our Privacy Policy.

TIMETOACT
Service
Headerbild IT Asset Management
Service

IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.

TIMETOACT
Service
Teaserbild IT Service Management Beratung
Service

IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management

TIMETOACT
Service
Headerbild IT Controlling
Service

IT Controlling – Determination and allocation of IT costs

We help to make IT controlling processes efficient and effective and to introduce suitable procedures for the internal allocation of IT costs.

TIMETOACT
Service
IT Demand Management Teaser
Service

Demand Management – Clarity on IT needs

We help to determine your effective IT needs, e.g. for workstations with Microsoft Office 365. Save money by only buying what you really need.

TIMETOACT
Service
Teaserbild zu Software Asset Management (SAM)
Service

Reduce your costs with Software Asset Management (SAM)!

Companies find it increasingly difficult to keep track of the software they use. We support you in this!

TIMETOACT
Service
Enterprise Architecture Management Consulting Header
Service

Enterprise Architecture – Synchronising Business and IT

With pragmatic approaches and based on industry standards (TOGAF), we support clients in the introduction of an effective EAM.

TIMETOACT
Service
IT Vendor Management Teaserbild
Service

IT Sourcing & Vendor Management – Managing IT Partners

We ensure the application of best practice methods for the selection and evaluation of IT vendors and service providers and for cost-optimized supplier management.

TIMETOACT
Service
Headerbild IT Security
Service

IT security – protection against cyber attacks

IT security is becoming more and more important. We help organizations to implement appropriate and effective security structures, processes and controls.

TIMETOACT
Referenz
Referenz

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

TIMETOACT
Referenz
Referenz

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

TIMETOACT
Referenz
Referenz

HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

TIMETOACT
Referenz
Referenz

24/7 support guarantees stable operation of the intranet

The experts took over the operation of HCL Connections in the fall of 2020 and have since ensured the fail-safe stability of the platform.

TIMETOACT
Technologie
Technologie

Our service offer for Mendix

The Dutch software manufacturer gives us the possibilities to create platform-independent low/no-code solutions for you with its products. In addition, we offer a wide range of services related to Mendix and are available to you from conceptual design to hosting and operation of your new solution.

TIMETOACT
Service
Teaserbild zu Data Integration Service und Consulting
Service

Data Integration, ETL and Data Virtualization

While the term "ETL" (Extract - Transform - Load / or ELT) usually described the classic batch-driven process, today the term "Data Integration" extends to all methods of integration: whether batch, real-time, inside or outside a database, or between any systems.

TIMETOACT
Service
Headerbild zu Application Modernization
Service

Application Modernization

Application Modernization focuses on modernizing existing applications. The key to success in Application Modernization is the strategy and selection of projects.

TIMETOACT
Referenz
Referenz

Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.

TIMETOACT
Service
Headerbild von Enterprise Service Management
Service

Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

TIMETOACT
Referenz
Referenz

Digitized processes increase efficiency

TIMETOACT & X-INTEGRATE accompany energy supplier e-regio on the way to digitalization. The consulting services in the project included the fields of content management, archiving, collaboration and automation.

TIMETOACT
Service
Header zu Requirement Engineering
Service

Requirement Engineering

Requirement Engineering, also known as Requirements Analysis, is a central component of the Software Development process. In this process, the requirements for the system to be developed are defined using a systematic procedure.

TIMETOACT
Service
Headerbild zu Data Governance Consulting
Service

Data Governance

Data Governance describes all processes that aim to ensure the traceability, quality and protection of data. The need for documentation and traceability increases exponentially as more and more data from different sources is used for decision-making and as a result of the technical possibilities of integration in Data Warehouses or Data Lakes.

TIMETOACT
Referenz
Referenz

Dresscode and eBagTag - Customized protective clothing

Bayer AG communicates with its customers in the field of Crop Science via online portals developed by TIMETOACT GROUP.

TIMETOACT
Service
Headerbild zu Data Vault
Service

Data Vault Modeling Approach

Data Vault is a modeling technique that is particularly suitable for agile Data Warehouses. It offers high flexibility for extensions, complete historization of data and allows parallelization of data loading processes. Data Vault supports without significantly increasing the complexity of the Data Warehouse over time.

TIMETOACT
Service
Headerbild zur FinOps Consulting
Service

FinOps Consulting

We advise you both commercially and technically on how to gain transparency over your cloud costs and how to reduce them sustainably.

TIMETOACT
News
News

HCL announces monthly fixes for Connections

HCL has announced that there will be a new update strategy for Connections starting May 01, 2021. Therefore, starting in May, there will be monthly fixes for software issues reported by HCL Connections 7.0 customers.

TIMETOACT
Technologie
Technologie

Advice around Mendix

Develop your solutions quickly and independently in low-code with the leading technology vendor. Use the Mendix toolkit and model your applications with visual elements.

TIMETOACT
Service
Navigationsbilc zu Application Development
Service

Application Development

Application Development refers to the process of modifying, designing and/or developing one or more applications. Gaps in the software landscape can be closed by tailoring applications individually to the customer.

TIMETOACT
Service
Headerbild zu Operationalisierung von Data Science (MLOps)
Service

Operationalization of Data Science (MLOps)

Data and Artificial Intelligence (AI) can support almost any business process based on facts. Many companies are in the phase of professional assessment of the algorithms and technical testing of the respective technologies.

TIMETOACT
Service
Teaserbild Enterprise Content Management (ECM) Beratung
Service

Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

TIMETOACT
Service
Headerbild zu Microsoft FinOps
Service

FinOps Microsoft - Microsoft Cloud Cost Optimization

TIMETOACT offers license management and compliance consulting in the Microsoft area, as well as technical consulting (e.g. on the use of Azure Services).

TIMETOACT
Service
Headerbild zu Datenbank Consulting
Service

Database technologies

Flexible, secure and fast database systems form the stable basis of your daily work. We manage your databases optimally.

TIMETOACT
Service
Teaserbild zu Lizenz- und Vertragsoptimierung.
Service

License and contract optimization

Based on the license analysis, we check the feasibility of potential savings from both a technological and commercial point of view.

TIMETOACT
Service
Headerbild zu Lizenzanalyse und Lizenzberatung.
Service

License analysis and license consulting

Only well-founded information can serve as a basis for meaningful decisions or budgeting. Therefore, we are happy to offer you an inventory of your licenses and our experts will also analyze your infrastructure.

TIMETOACT
Service
Header zu Fullstack Development
Service

Fullstack Development

The trend in Software Development is towards Full-Stack Development. Full-stack developers are programmers who work in both frontend and backend development and thus have competencies in the areas of databases, servers, systems and clients.

TIMETOACT
Service
Headerbild zu Dashboards und Reports
Service

Dashboards & Reports

The discipline of Business Intelligence provides the necessary means for accessing data. In addition, various methods have developed that help to transport information to the end user through various technologies.

TIMETOACT
Service
Headerbild zu Agile Softwareentwicklung
Service

Agile Software Development

A project rarely turns out as it was initially planned. Agility does not only apply to Project Management, but also to methods and processes of Software Development in order to avoid risks and undesirable developments during the process.

TIMETOACT
Service
Navigationsbild zu Business Intelligence
Service

Business Intelligence

Business Intelligence (BI) is a technology-driven process for analyzing data and presenting usable information. On this basis, sound decisions can be made.

TIMETOACT
Service
Headerbild zu Big Data, Data Lake und Data Warehouse
Service

Big Data, Data Lake & Data Warehousing

For the optimal solution – with special consideration of the business requirements – we combine different functionalities.

TIMETOACT
Service
Headerbild zu FinOps
Service

FinOps

Gain visibility into your cloud costs and sustainably reduce them by applying best practices from FinOps.

TIMETOACT
Service
Service

Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

TIMETOACT
Service
Header Konnzeption individueller Business Intelligence Lösungen
Service

Conception of individual Analytics and Big Data solutions

We determine the best approach to develop an individual solution from the professional, role-specific requirements – suitable for the respective situation!

TIMETOACT
Service
Navigationsbild zu Data Science
Service

Data Science, Artificial Intelligence and Machine Learning

For some time, Data Science has been considered the supreme discipline in the recognition of valuable information in large amounts of data. It promises to extract hidden, valuable information from data of any structure.

TIMETOACT
Service
Headerbild zu Digitale Planung, Forecasting und Optimierung
Service

Demand Planning, Forecasting and Optimization

After the data has been prepared and visualized via dashboards and reports, the task is now to use the data obtained accordingly. Digital planning, forecasting and optimization describes all the capabilities of an IT-supported solution in the company to support users in digital analysis and planning.

TIMETOACT
Service
Service

Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

TIMETOACT
Service
Headerbild zu Anwendungsmöglichkeiten von Atlassian
Service

Anwendungsmöglichkeiten

Learn how you can integrate Atlassian products into your daily business to make your processes more efficient.

TIMETOACT
Service
Teaserbild zu IT-Strategie Beratung
Service

IT strategy – A clear goal and the way to achieve it

The IT strategy provides you with the plan for the long-term development of your IT organisation, necessary technologies, processes and digital culture.

TIMETOACT
Service
Person gießt eine junge grüne Pflanze, Wassertropfen fallen von den Fingerspitzen, symbolisch für nachhaltige Praktiken, ähnlich denen der Envizi ESG Suite für Umweltmanagement.
Service

Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

TIMETOACT
Service
Headerbild zu Projektmanagement standardisieren und optimieren
Service

Standardize and optimize project management | Atlassian

With defined standard templates, you can easily optimize your project management and use BigPicture to keep track of the status of your project, dependencies between tasks, and the planning and workload of your team.

TIMETOACT
Service
Headerbild zu Cloud Migration
Service

Cloud Migration | Atlassian

The TIMETOACT team has been able to develop best practices as a result of a large number of migrations in recent years. These form the foundation of our standards, templates, scripts, and checklists and help you to move securely into the Cloud.

Service
Service

Software, Mobile and Web App Development

Standard software often cannot completely fulfill a company's own requirements - TIMETOACT therefore develops customized software solutions.

Service
Service

Managed Service: Mailroom

In the TIMETOACT mailroom, business documents are converted into data in a highly efficient manner and returned securely to the end customer for further processing.